These Return and Exchange Terms apply to splayhome.shop (hereinafter referred to as “this Website”). We primarily sell small-scale home furnishings (such as table lamps and similar products) and are committed to providing our users with reasonable and transparent after-sales service guarantees.
I. Return Request Period
Return Window: Within 30 days from the date of receipt.
Return requests submitted more than 30 days after receipt will not be accepted.
II. Return Conditions
Returns may be requested under the following circumstances:
The product has quality defects.
The product was damaged during transit.
The received product does not match the order details.
The product must remain in a substantially intact condition, and the original packaging should be retained whenever possible.
III. Clearance Items
Due to sustained business losses, the merchant has decided to conduct a clearance sale at a loss. Certain items are designated as special clearance products and may be subject to specific restrictions regarding returns and exchanges; please refer to the individual product page descriptions for specific details.
IV. Refund Information
Refund Processing Time: Approximately 3 days.
Once a return request is approved, the refund will be issued back to the original payment method used for the purchase.
If a physical return of goods is involved, the refund will be processed only after the returned items have been received and verified.
V. Return and Exchange Process
Contact Customer Service to submit a request.
Provide your order details and a description of the issue.
Once the request is approved, arrangements will be made for the return or refund.
Refund processing is completed (funds typically arrive within approximately 3 days).
VI. Shipping Information
Origin of Shipment: United States
Order Processing Time: Same day
Shipping Transit Time: Approximately 2 days
VII. Contact Us
For assistance with returns or exchanges, please contact us via the following methods:
Contact Person: James Jim
Email: james.jim@splayhome.shop
Phone: 4235261967
Address: 150 Gladys Ln, Tazewell, TN 37879
These Return and Exchange Terms may be updated periodically based on business requirements without prior notice.